Redefining What to Expect from a CRM Solution

NetSuite CRM+ software delivers powerful customer relationship management (CRM) capabilities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customization, all in a web-based CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance, order management and marketing effectiveness capabilities as standard.

NetSuite CRM+ is the only CRM solution that is completely integrated with the back office-order management, fulfillment and financials-reducing manual entry and risk of error, and accelerating processes. This seamless integration ensures your business is operating on the same customer and transactional data-and gives you real-time visibility into your customer lifecycle-from lead to close to fulfillment.

With NetSuite, you can easily manage the entire customer lifecycle-from suspect to quote, order, service, and repurchase-from anywhere at any time.

Key Benefits

• Drive sales, service and marketing performance with real-time role based-dashboards
• Gain a true 360-degree view of all customer data and customer interactions
• Improve sales performance with accurate sales forecasts, automated commission and upsell management
• Improve collaboration with your partners with joint lead and campaign management
• Streamline order management processes with complete integration across sales and finance
• Improve customer satisfaction with complete case management and customer history
• Redirect marketing budget to higher-ROI campaigns by measuring campaign effectiveness
• Drive sales and service from anywhere with mobile access.

Key Features

• Sales Force Automation
• Partner Relationship Management
• Customer Service Management
• Marketing Automation
• Mobile / Wireless
• CRM Analytics

CRM White Paper – NetSuite CRM White Paper (pdf)