Customer Service Software That Drives Satisfaction across Every Customer touchpoint

Best-in-class customer service management and support helps you to not only reduce costs and improve customer retention, but with the right processes, it can be a vital tool for upselling and driving more revenue. NetSuite CRM+ customer service management gives you a cloud computing solution that’s integrated with all other NetSuite functions, helping you improve customer satisfaction, attract new customers and lower service costs.

Only NetSuite CRM+ gives everyone that interfaces with the customer-sales, support, service and fulfillment-access to complete, key customer data in real time. NetSuite’s 360-degree view of your customers gives your service and support reps better visibility into customer issues and empowers them upsell and cross-sell to drive more business. In addition, NetSuite’s call center capabilities help you assign, track and escalate cases to serve customers more quickly and efficiently. Delivered “through the cloud” to any Web browser, NetSuite CRM+ ensures anytime, anywhere access to customer service information, making it ideal for remote call centers and workers.

Benefits

• Track customer satisfaction in real time in order to address problems immediately and enable better customer retention
• Provide support teams anytime, anywhere access to customer information-ideal for remote support employees
• Link sales, service and fulfillment organizations to drive more revenue
• Accelerate case resolution times by providing support reps with complete customer visibility
• Increase response accuracy and reduce response times with an integrated knowledge base
• Use case escalation rules to ensure that your most valued customers always receive the proper levels of support
• Stay on top of your support team’s performance with real-time case data delivered directly to your NetSuite dashboard.